Inbound & Outbound AI Calls
Handle every customer conversation — inbound or outbound — automatically, intelligently, and at scale.
GateLogic’s AI Call Automation unifies inbound and outbound voice operations into one powerful cloud platform. It listens, understands, and responds like a human — managing thousands of calls simultaneously with natural, intelligent voice interactions. From support inquiries to sales outreach, GateLogic helps businesses answer every call, engage every lead, and deliver 24/7 availability without expanding headcount.
One Unified AI
Calling Platform
Whether a customer is calling you or your business is reaching out — every interaction runs through one smart, conversational AI engine.
- Inbound Calls: Instantly greet, understand, and route callers with AI precision.
- Outbound Calls: Launch AI-led outreach campaigns
to connect, qualify, and convert. - Unified Intelligence: One data layer powers all your
communications — calls, texts, emails, and chat —
ensuring context follows across every touchpoint.
Your AI never sleeps — it answers, follows up, and personalizes every conversation around the clock.
What Are AI-Powered Inbound & Outbound Calls?
Inbound AI Calls automatically handle incoming calls using speech recognition and natural-language understanding. They can detect intent, answer FAQs, book appointments, verify accounts, or escalate complex cases to a human — all within seconds.
Outbound AI Calls automatically reach out to leads and customers for follow-ups, reminders, renewals, or promotions. Each conversation adapts in real time to the person’s responses, sentiment, and CRM context.
Together, they give your business the ability to handle both sides of the customer journey — service and sales — with one intelligent voice system.
Inside GateLogic’s
Voice AI Engine
Our AI understands the human voice — not just the words, but meaning, emotion, and intent.
- Automatic Speech Recognition (ASR): Captures spoken words with millisecond accuracy.
- Natural Language Understanding (NLU): Interprets intent (“I want to renew” vs. “cancel my account”).
- Text-to-Speech (TTS): Responds naturally with human-like tone and emotional variation.
- Sentiment & Emotion Detection: Adjusts tone for empathy, urgency, or enthusiasm.
- Real-Time Decisioning: Routes, replies, or triggers workflows automatically.
- Continuous Learning: Each call trains the model — smarter, faster, better with every interaction.
AI so natural, your customers will think they’re talking to a person — not a bot.
How It Works
AI Answers
or Dials
Incoming calls are
answered instantly;
outbound campaigns
launch simultaneously
to multiple contacts.
Intent
Recognition
The AI listens, detects
intent, and either
resolves the query or
proceeds with the call
script dynamically.
CRM Context
Integration
Customer data, notes, and
status are pulled in real time
from Salesforce, HubSpot, or
your CRM — no repetition, no
manual lookup.
Two-Way
Natural
Conversation
The AI speaks naturally,
adapting to sentiment
and handling
interruptions fluidly.
Human
Handoff
For complex or sensitive
issues, calls transfer
instantly to the right
agent with full transcript
and context.
Logging &
Analytics
Every conversation is
transcribed, tagged, and
stored with outcomes,
enabling complete
visibility and reporting.
AI-Powered Inbound Calls
Never miss another customer call — and never keep anyone waiting.
AI-Powered Outbound Calls
Let your AI do the calling, connecting, and converting.
Omnichannel Integration
Every AI call can connect to your broader communication stack.
When the AI completes a call, it can:
- Send a follow-up text message or email.
- Create or update a CRM ticket.
- Schedule a callback or meeting.
- Trigger a workflow in your marketing automation platform.
From first ring to follow-up — every step stays connected.
Built for Your Industry
- Healthcare: Appointment scheduling, prescription refills, and patient reminders with HIPAA safeguards.
- Finance: Loan application updates, payment reminders, and fraud alerts with audit trails.
- E-commerce: Order tracking, refund assistance, and customer reactivation.
- Education: Enrollment calls, tuition reminders, and parent notifications.
- Real Estate: Listing follow-ups and showing confirmations.
- Utilities & Telecom: Billing inquiries, outage notifications, and retention campaigns.
Measurable
Business Impact
- Up to 10,000 concurrent AI calls handled simultaneously.
- 0% reduction in call center costs.
- 45% shorter average call handling time.
- 30% higher first-call resolution rate.
- 3× increase in live conversations per hour.
“We automated 80% of inbound traffic and tripled our outbound connect rate within 60 days. GateLogic’s AI changed our economics.”
— VP of Operations, Contact Center.
Enterprise-Grade
Security & Compliance
- TCPA, GDPR, and HIPAA-compliant workflows.
- STIR/SHAKEN verified caller authentication.
- DNC scrubbing & consent tracking built-in.
- End-to-end encryption (TLS/SRTP).
- SOC 2 Type II certified infrastructure.
- Role-based access, SSO, and IP allowlisting.
- Comprehensive audit trails.
Operate at enterprise scale with peace of mind — every call is secure, authenticated, and compliant.
AI vs. Human Call Centers
Feature
Availability
Cost per call
Scalability
Response time
Quality
Reporting
Multi-language
Traditional Call Center
9–5 business hours
High (human labor)
Limited by seats
Queue-based
Inconsistent
Manual
Limited
GateLogic AI Calls
24/7, always-on AI
70% lower (automated)
Unlimited, cloud-based
Instant
Consistent tone & accuracy
Real-time analytics
50+ languages supported
Analytics That
Drive Action
GateLogic gives you real-time visibility across all inbound and outbound AI operations.
- Call summaries, transcripts, and sentiment analysis.
- AI call scoring & conversion tracking.
- Agent assist metrics and human handoff trends.
- Outcome reports (resolved, escalated, scheduled, etc.).
- Visual dashboards with export to BI tools (Looker, Power
BI, BigQuery).
Turn every conversation into insight — and every insight into better performance.
AI vs. Human Call Centers
CRM & Helpdesk: Salesforce · HubSpot · Zoho · Zendesk · Freshdesk · Microsoft Dynamics.
Telephony & VoIP: Twilio · RingCentral · RIPPLE · Google Voice.
Analytics & BI: Power BI · BigQuery · Snowflake
Calendars & Productivity: Google · Microsoft 365
Automation: Zapier · Webhooks · REST API
Pricing
Flexible AI Calling Plans for Every Business
| Plan | Ideal For | Key Features |
|---|---|---|
| Starter AI | Small teams | 1 inbound + 1 outbound line, CRM sync, transcription, call summaries |
| Growth AI | Expanding operations | Multi-line routing, AI analytics dashboard, multi-language support |
| Enterprise AI | Large or regulated orgs | HIPAA/GDPR readiness, STIR/SHAKEN, advanced compliance, SSO |
FAQs
Can AI handle both inbound and outbound calls?
Yes — GateLogic’s AI understands natural language and can handle both incoming and outgoing voice conversations at scale.
What happens when AI needs help?
It transfers to a human instantly, passing along full call context, CRM data, and transcripts.
Does it support multi-language calls?
Yes — 50+ languages and regional accents supported natively.
Is it TCPA compliant?
Yes. Built-in consent tracking, quiet hour enforcement, and DNC list management ensure compliance.
Can it trigger SMS or email follow-ups?
Absolutely. AI calls can automatically send texts, emails, or create tasks in your CRM.
How secure is it?
Every call is encrypted, logged, and authenticated. GateLogic is SOC 2 Type II and GDPR-ready.
Ready to Automate Every Call?
Give your business a voice that never sleeps
Handle every inbound inquiry and outbound opportunity — faster, smarter, and more human with GateLogic’s AI Call Automation.