Parallel Dialer

Dial multiple numbers at once to dramatically increase connection rates. Agents are only connected when someone answers.

GateLogic’s Parallel Dialer is built for high-output teams that want more live conversations with less waiting. The dialer places several calls per agent simultaneously and instantly connects the first human answer, dropping the rest—so your reps spend time talking, not listening to ringtones. With AI pacing, voicemail detection, CRM screen-pops, and compliance controls, you can scale outreach confidently across campaigns, time zones, and teams.

Why Parallel Dialer (and when to use it)

Parallel dialing is ideal when you have large lead lists, short to medium conversation lengths, and a goal to maximize connects per hour without the full complexity of predictive dialing. It’s faster than a Power Dialer and more controlled than Predictive, giving managers a sweet spot of speed + oversight.

Great fits: SDR/BDR teams, agency/lead-gen shops, reactivation/outreach programs, appointment-setting, event follow-up, political/advocacy campaigns, and proactive CX callbacks.

What is a Parallel Dialer?

A parallel dialer automatically initiates multiple outbound calls per available agent (e.g., 2–4 at a time). When a person answers any of those calls, that live call is connected to the agent and all other concurrent call attempts are ended. Because you’re dialing more than one number at once, your chance of hitting a live answer rises sharply, which drives up talk time and reduces idle gaps between conversations.

Bottom line: More connects, back-to-back conversations, and higher pipeline per call block.campaigns, and proactive CX callbacks.

Key capabilities

• Multi-line dialing (2–4 lines/agent) to dramatically raise connection rates while keeping control.
• AI pacing that adapts dial concurrency by time-of-day, answer rates, and agent availability.
• Precision routing: fastest hand-off to agents with no audible beeps or awkward delays.
• Voicemail/busy/disconnect bypass with automatic list hygiene.
• Local presence & branded CNAM to lift pick-ups while monitoring number reputation.
• Compliance suite: consent/DNC controls, suppression lists, quiet hours, and call authentication (STIR/SHAKEN) to reduce spam labeling.
• Supervisor tools: live listen, whisper, barge; QA scorecards; snippet-level comments.
• Analytics: connect rate, talk time, occupancy, abandonment, outcomes, CPA, list burn, and agent utilization with exports to BI.
• Open ecosystem: native integrations with Salesforce, HubSpot, Zoho, Pipedrive; Outreach, Salesloft; plus APIs and webhooks.

Parallel vs. other dialing modes

If you need more connects than Power but want more control than Predictive, choose Parallel.

Benefits that move the needle

• 2–3× more conversations per hour compared to manual/power dialing in similar conditions.
• +40–60% talk time per rep by removing idle gaps between calls.
• Precision routing: fastest hand-off to agents with no audible beeps or awkward delays.
• Lower cost per conversation via AMD, list hygiene, and automated workflows.
• Cleaner prospect experience with instant connects and contextual intros.
• Manager visibility with live dashboards and coaching tools.

Compliance, abandonment, and reputation (made simple)

Parallel dialing increases pace; we help you keep it clean:

• Abandonment guardrails — Set max concurrent lines/agent and target abandonment thresholds;
  trigger automatic slow-downs when limits approach.
• Consent & DNC — Log consent, scrub national/state/internal DNC, and enforce quiet hours by region.
• Authentication & reputation — STIR/SHAKEN attestation, local presence pools, reputation monitoring, and automatic number rotation.
• Recording & disclosure State-based announcements and dual-party consent options with audit
  trails.

Use our built-in safeguards and reports to operate responsibly. Your legal team should validate program compliance for your use case and jurisdictions.

Setup in days, scale for years

• Day 1 — Connect CRM/SEP, import numbers, verify caller IDs, choose concurrency defaults.
• Day 2–3 — Configure AMD, dispositions, scripts, local presence pools, coaching/QA.
• Week 1 — Pilot with 1–2 campaigns, tune pacing thresholds, roll out to team.
• Ongoing — Monitor connect rate, abandonment, occupancy; expand to additional segments/time zones.

Best-practice playbook

• Start at 2 lines/agent, raise to 3–4 after verifying abandonment and rep readiness.
• Enable voicemail drop with short, value-first scripts to avoid repetitive live reads.
• Use time-of-day/day-parting to chase your best pickup windows.
• Protect list health with cool-down cadences, max attempts, and smart retries.
• Coach with call snippets and outcome-based scorecards; pair under-performing reps with narrower segments.
• Track connect rate × talk time × outcome rate to optimize ROI—not just dials per hour.

Integrations

• CRMs: Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics 365.
• Sales Engagement: Outreach, Salesloft, Apollo.
• VoIP/Telephony: RIPPLE, RingCentral, Twilio.
• Analytics/BI: BigQuery, Looker/Power BI, Google Sheets.
• Automation: Webhooks, Zapier, REST API.
• Track connect rate × talk time × outcome rate to optimize ROI—not just dials per hour.

Analytics that drive action

• Connect rate & pickup ratios by campaign, list, and local presence pool.
• Abandonment & occupancy with alerts and auto-throttles.
• Agent talk time & after-call work to find coaching opportunities.
• Outcome ladders (contacted -> qualified -> meeting -> won).
• List burn & attempt governance to protect data quality.

Track connect rate × talk time × outcome rate to optimize ROI—not just dials per hour.

Built for high-performing teams

• SDR/BDR — Book more meetings per hour without adding headcount.
• Agency/Lead Gen — Hit SLAs across multiple clients with shared governance.
• CX/Success — Proactive callbacks and reactivation at scale.
• Collections/Reminders — Reach right-party contacts faster with compliant cadences.

Whether you make 100 or 10,000 calls a day, Parallel Dialer helps every rep reach more people in less time.

Real-world impact

• 90%+ reduction in idle time.
• 30%+ increase in meetings booked in month one (typical ramp).
• Up to 3× more live conversations per call block.

“We connect faster, talk longer, and move more pipeline. Parallel Dialer changed our floor.”
— Sales Manager, SaaS

Simple, transparent plans—built for individuals and teams.

FAQs